NEW FOR 2008! As we start the New Year, we're pleased to announce
that iLinc's latest version provides some wonderful new enhancements
to our online training – and opens the door to all our Mac
users who have been patiently waiting to access our online training
classes. Please check out the latest information below:
System Performance
What affects the performance of my sessions?
Because iLinc sessions provide real-time collaboration and sharing over the Internet,
performance depends on the Internet itself and your network performance. iLinc monitors service and network performance, making our servers available 99.999%
of the time. There are, however external reasons why you may experience latency
in a session. The speed of your connection to the Internet, your ISP availability
and peak usage on your network are all factors in-session performance.
Does iLinc work over a dialup connection?
Yes, iLinc supports audio and all session content
tools over a 28.8 kbps dialup connection. In addition, iLinc supports
low
bandwidth video over a 56 kbps dialup connection.
I'd like to try this out first so I'm sure it's
right for me - and my computer!
Of course! We've added the Tour
of Online Learning and the LDS Training Center for
that express purpose. These (usually weekly) events are 30-minute "test
drives." We conduct them just like our formal webinars.
It is a courtesy event, with plenty of opportunity for Q&A. Why not sign up for one now on the LDS
Online Training Calendar?
System Requirements
What are the minimum computer requirements?
In Summary:
Microsoft Windows 2000 SP4, XP SP2, 2003 R2 or Vista:
- Internet
Explorer 6.0 or higher (Recommend ActiveX enabled)
- Firefox
1.5 or higher (Recommend Java installed)
- Netscape 7.1 or
higher (Recommend
Java installed)
Apple Macintosh:
- Mac OSX 10.4
- Firefox
1.5 or higher
- Safari 2.0
- Java Runtime Environment
(JRE) 5.0 or
higher
A full summary document can be viewed here, should you require
more detail.
Does iLinc run on a Macintosh?
This is the biggest change for 2008: Mac participants
are now welcomed! See details above.
What
do I need to participate in an iLinc session?
You will need
the iLinc Client, which automatically
downloads when you join an iLinc session.
The iLinc Client
provides the online meeting space and environment in which participants,
instructors, meeting leaders or
help desk technicians
communicate, interact, and collaborate using a variety of tools. We
encourage you to test your confirmation now:
https://ldsassoc.ilinc.com/systest/179614
What type of Web browsers does iLinc support?
iLinc supports the following
Web browsers:
- Internet Explorer 6.0 or higher
- Firefox 1.5 or higher
- Netscape 7.1 or higher
- Safari 2.0
How do I install the iLinc Client manually?
Go to the iLinc config
test on
the calendar. When you click that link in the blue bar, Part
one of the test will ‘process’ automatically. Here is a picture of what your screen should say when it opens up!
You can check your system right now, whether you're ready to
participate in a session right now or not! Don’t forget
to click the ‘Start Part II’ button at the bottom
of that screen. This takes a bit longer, but patiently wait for
a new
screen to load: it will put you inside a dummy meeting
frame that is your assurance that your future Webinars will load
properly.
How big is the iLinc client download?
The iLinc client download is 2.4 MB.
How do I make sure that I have the correct system configuration before I
join a session?
Go to https://ldsassoc.ilinc.com/systest/179614 and
complete a pre-session configuration test. Or, go directly to the calendar and perform the ilinc config
test in the header bar.
What ports does iLinc require
on my network?
HTTP port 80 is the only required port for iLinc.
How do I uninstall the iLinc Client?
- Go to the Program Files directory
- Double click
on the iLinc folder (usually located at "C:\Program Files\iLinc” or "C:\Program
Files\EDT Learning").
- Delete the Client folder (located
at "C:\Program Files\iLinc\Client" or "C:\Program
Files\EDT Learning\LearnLincClient
- The other item to remove is from the
Start, Programs area.
You can right-click on the iLinc line, and select
Delete.
Our software does not write to the registry.
Telephony and Voice over IP
When our webinars go live, attendees can participate from any
location - with just their web browser and a separate telephone
line. LDS provides toll-free Telephony for Canada and the US.
Telephony for international venues is easily available as is
VOIP!
One of the things that holds people back from participating
is the fact that their internet utilizes the only phone available:
that's when VOIP comes in! With a special headset/mike plugged
into the computer, you can solve that problem. For international
participants, this is the only way to go! Contact
us to check
this out on your system.
With Voice over IP, can more than one person talk at once?
The session leader and one other participant may talk at the
same time.
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