LDS & Associates Accent Trainer Products, Education, Support

iLinc  Frequently Asked Questions

LDS & Associates Trainers Accent Training

NEW FOR 2008! As we start the New Year, we're pleased to announce that iLinc's latest version provides some wonderful new enhancements to our online training – and opens the door to all our Mac users who have been patiently waiting to access our online training classes. Please check out the latest information below:

iLinc

System Performance

What affects the performance of my sessions?
Because iLinc sessions provide real-time collaboration and sharing over the Internet, performance depends on the Internet itself and your network performance. iLinc monitors service and network performance, making our servers available 99.999% of the time. There are, however external reasons why you may experience latency in a session. The speed of your connection to the Internet, your ISP availability and peak usage on your network are all factors in-session performance.

Does iLinc work over a dialup connection?
Yes, iLinc supports audio and all session content tools over a 28.8 kbps dialup connection. In addition, iLinc supports low bandwidth video over a 56 kbps dialup connection.

I'd like to try this out first so I'm sure it's right for me - and my computer!
Of course! We've added the Tour of Online Learning and the LDS Training Center for that express purpose. These (usually weekly) events are 30-minute "test drives." We conduct them just like our formal webinars. It is a courtesy event, with plenty of opportunity for Q&A. Why not sign up for one now on the LDS Online Training Calendar?

System Requirements

What are the minimum computer requirements?

In Summary:

Microsoft Windows 2000 SP4, XP SP2, 2003 R2 or Vista:

  • Internet Explorer 6.0 or higher (Recommend ActiveX enabled)
  • Firefox 1.5 or higher (Recommend Java installed)
  • Netscape 7.1 or higher (Recommend Java installed)

Apple Macintosh:

  • Mac OSX 10.4
  • Firefox 1.5 or higher
  • Safari 2.0
  • Java Runtime Environment (JRE) 5.0 or higher

A full summary document can be viewed here, should you require more detail.

Does iLinc run on a Macintosh?
This is the biggest change for 2008: Mac participants are now welcomed! See details above.

What do I need to participate in an iLinc session?
You will need the iLinc Client, which automatically downloads when you join an iLinc session. The iLinc Client provides the online meeting space and environment in which participants, instructors, meeting leaders or help desk technicians communicate, interact, and collaborate using a variety of tools. We encourage you to test your confirmation now:
https://ldsassoc.ilinc.com/systest/179614

What type of Web browsers does iLinc support?

iLinc supports the following Web browsers:

  • Internet Explorer 6.0 or higher
  • Firefox 1.5 or higher
  • Netscape 7.1 or higher
  • Safari 2.0

How do I install the iLinc Client manually?
Go to the iLinc config test on the calendar. When you click that link in the blue bar, Part one of the test will ‘process’ automatically. Here is a picture of what your screen should say when it opens up! You can check your system right now, whether you're ready to participate in a session right now or not! Don’t forget to click the ‘Start Part II’ button at the bottom of that screen. This takes a bit longer, but patiently wait for a new screen to load: it will put you inside a dummy meeting frame that is your assurance that your future Webinars will load properly.

How big is the iLinc client download?
The iLinc client download is 2.4 MB.

How do I make sure that I have the correct system configuration before I join a session?
Go to https://ldsassoc.ilinc.com/systest/179614 and complete a pre-session configuration test. Or, go directly to the calendar and perform the ilinc config test in the header bar.

What ports does iLinc require on my network?
HTTP port 80 is the only required port for iLinc.

How do I uninstall the iLinc Client?

  • Go to the Program Files directory
  • Double click on the iLinc folder (usually located at "C:\Program Files\iLinc” or "C:\Program Files\EDT Learning").
  • Delete the Client folder (located at "C:\Program Files\iLinc\Client" or "C:\Program Files\EDT Learning\LearnLincClient
  • The other item to remove is from the Start, Programs area.
    You can right-click on the iLinc line, and select Delete. Our software does not write to the registry.

Telephony and Voice over IP

When our webinars go live, attendees can participate from any location - with just their web browser and a separate telephone line. LDS provides toll-free Telephony for Canada and the US. Telephony for international venues is easily available as is VOIP!

One of the things that holds people back from participating is the fact that their internet utilizes the only phone available: that's when VOIP comes in! With a special headset/mike plugged into the computer, you can solve that problem. For international participants, this is the only way to go! Contact us to check this out on your system.

With Voice over IP, can more than one person talk at once?
The session leader and one other participant may talk at the same time.