Stellar Product Support
. We have the tools you need are in our Advanced ESL & Pronunciation materials
However, training outcomes can fall short — even with the best materials — if the professionals using them don’t have:
- the expertise to choose the appropriate materials for the training format and the client pool using them or,
- the know-how to ‘plumb’ the depths of those materials.
Product Support is an integral component of our relationship with trainers and instructors who use our materials Whether in brainstorming with buyers before purchases to decide what will work best in a particular training situation or after purchase to handle problems, we move swiftly to interact personally.
LDS always provides fantastic customer service. The quality materials and programs available are an asset to any trainer. Thank you!
This is the order I talked with you about earlier. Kudos to you for your customer service! I’ve already been a fan of your products, but your quick response time today made a huge impression on me!
– Lisa S., Knoxville, TN
Trainers confidently choose our products, knowing that a ‘Help Line’ is available to brainstorm what clients need, to engage in Q&A on testing or training materials, and to ‘bounce’ the finer points of content and methodology. Since our inception, we have received a steady stream of accolades for how we support trainer confidence — and, ultimately, trainer success – by standing by our products.
We appear at state and national convention exhibitions to meet with trainers and demonstrate the testing and training tools in our catalog. Mark the date of our next exhibit opportunity. Let us know if you’re attending this so that we may send you details on our demos, possible trainings, and product discounts for attendees.
We offer a free, online Webinar called Product Rollout! for new products, as they are launched.
New authors are often introduced or interviewed with Meet the Author webinars — also free.
Our product return policies are fair and clearly stated.